Satisfaction and Force Group Analysis Research Paper

Satisfaction and Force Group Analysis - Research Paper Example In a study by Chadee, Doren and Mattson (1996), tourism experiences have been catered to where quality factors are targeted for deriving the global satisfaction of tourists. The research reveals that different tourist encounters rate for different quality factors, thus confirming that satisfaction is perceived differently by every individual in accordance with his desired need and alleged service. Satisfaction is generally referred to customer’s content. It is the point where a customer approves a product based on a comparison between his perceived performances of the same to his expectations from the product. The term ‘satisfaction’ can also be swapped by different expressions such as discharge of a service, fulfillment of an obligation or a claim. Attaining customer satisfaction has become one of the prime goals of any organization or sector, may it be banking, retailing, hospitality and numerous others. The concept has compelled eminent authors to perform rigor ous studies and analysis in order to measure its worth and various techniques through which a quantitative and qualitative measurement of ‘satisfaction’ can be performed. Satisfaction from organizational perspective is also critical. What an organization thinks about the term ‘satisfaction’ and how it intends to incorporate it in its business practice, must also be considered. In one of the study performed by Todd (2006) on identifying the customer satisfaction pertaining to a banking environment clearly states that satisfaction derived by customer through the services rendered by the bank has actually paid the organization manifolds in future. Here not only pertaining to the banking sector but almost all sectors and industries, the ultimate aim of an organization is to achieve growth and it is almost impossible to attain the objective till the time the organization achieves customer  satisfaction." Hence from this perspective, satisfaction can be defined as an imperative element that aligns organizational practices with customer’s expectations leading to the firm’s organizational success and future growth and customer’s gratification as well. The study reveals that satisfaction varies from customer to customer. In banking, the popular impression one has is that personal service satisfies customers but this is just one little element of its measurement. Satisfaction entails other components as well such as convenience, location, proximity, price efficiency etc, hence it is said that there is no particular way to measure customer satisfaction. There are numerous experts who have devoted extended careers in studying customer  satisfaction but can’t identify what satisfaction exactly means and on what specific grounds it should be measured. Importance of Measurement of Customer Satisfaction Measurement of customer satisfaction is extremely essential as it helps an organization to analyze what a customer ex pects from a product or a firm. It is all the more needed as: The performance raking, if not measured properly, can be misleading; performance trends, if not studied on proper grounds, can reveal misguided information and moreover, faulty deductions can further lead towards improper investment and exorbitant losses for the company (Brandt 1997). In a research conducted by Parasuraman, Berry and Zeithaml (1991), customer satisfaction levels from various sectors were consolidated including telephone repair,

What A Good American Should Be Like Essay Example for Free

What A Good American Should Be Like Essay To many, America is already a much developed country. Yet a lot of Americans themselves find it difficult to accept that their country is already at its peak success. Why? This is primarily because of the unequal views of both races and people’s economic status. These two are only a few of the many reasons why Americans refuse to say that they have already attained the American Dream. In this paper, two views of two different writers shall be examined. Namely, Leon E. Wynter who wrote the essay â€Å"Transracial America Sells†, and Langston Hughes who wrote the poem â€Å"Let America Be America Again† Before the writings are to be observed and examined, it’s very important that we gain knowledge about who the writers really are so as to be able to understand why they have views such as what they wrote. Leon E. Wynter has been writing for the Wall Street Journal for about 10 years now and has also been a regular contributor to the National Public Radio. His essays and articles which are published in the Wall Street Journal, Washington Post, New York Times and New York Newsday are usually a series of discussions on how the elimination of racial discrimination, specifically that of the black-Americans and the white-Americans, in the marketplace could contribute to the attainment of the American dream of equality. On the other hand, Langston Hughes is known for his poetry and compositions on how the old America used to dream of a free America in the future. He’s also known for contributing so much to the Harlem Renaissance through his written works. His writings show of his opinion on how laboring the people could help eliminate the inequality in the American society. As we go through these paper, several questions are to be considered to clearly understand what these two writers really suggest for the fulfillment of the American dream. Here are some of the questions we must consider: Which vision of the American dream is more compelling? Will the American dream be fulfilled by the marketplace or by labor? Which writer has a deeper understanding and what are the problems with the views of the less convincing writer?

The Effects of Transitional Bilingual Education On Elementary Level Min

The Effects of Transitional Bilingual Education On Elementary Level Minority Students Bilingual Education has been an increasingly controversial subject throughout education systems in America. The growing numbers of bilingual students in the country have provided much debate regarding the most effective way of instructing these students in traditional American schools. Perhaps one of the newest and fastest growing methods throughout the country has become "transitional bilingual education," a program which integrates the English language into these classroom by adding more English instruction throughout the course of the lesson. It has proved to be both beneficial to the students engaged into these programs as well as the teachers who administer it. Since, the issue of Bilingual education became relevant in the United States, people have argued over the need and effectiveness of such programs in American school systems. In 1939, Ohio became the first state to adopt a bilingual education law, authorizing German-English instruction at parents’ request. By the end of the nineteenth century, about a dozen states had passed similar laws. By the turn of the century, it was estimated that at least 600,000 primary school students were receiving part, or all, of their education in the German language, that equaled approximately four percent of American children in the elementary level. These numbers add up to be more students than those students enrolled in Spanish-English programs today. It seemed, at that time, that bilingual education was becoming more prominent and successful in the United States. However, once the country entered the first world war, these educational programs seemed to collapse dramatically. Fears about the ... ...ericdigests/ed435201.html> ERIC Clearinghouse on Languages and Linguistics Washington DC. (1992). Myths and Misconceptions about Second Language Learning. ERIC Digest. <http://www.ericfacility.net/ericdigests/ed350885.html> Escamilla, K. (1989). A Brief History of Bilingual Education in Spanish. ERIC Digest <http://www.ericfacility.net/ericdigests/ed308055.html.> Illinois State Board of Education. (1999). Transitional Bilingual Education and Transitional Program of Instruction Evaluation Report, Fiscal Year 1999. <http://www.isbe.state.il.us/research/99/bilingual.html> Krashen, S. (1997). Why Bilingual Education? ERIC Digest. <http://www.ericfacility.net/ericdigests/ed403101.htm> Short, D. (200). The ESL Standards: Bridging the Academic Gap for English Language Learners. ERIC Digest. <http://www.ericfacility.net/ericdigests/ed447728.html>

Easyjet Casestudy

The elements of marketing process is referred to â€Å"As a set of controllable tools that the firm blends to produce the response it wants in the target market, so it consists of everything the firm can do to influence the demand for its product†( Kotler and Armstrong, Principles of Marketing 2004, Tenth Edition, New Jersey Pearson Education Inc. ). The Elements of Marketing or Marketing mix which is famously known as the â€Å"4P’s of Marketing†( stated by McCarthy in 1960) which include Product, Price, Placement or Place and Promotion. When these elements of marketing are analysed with the Easyjet case study, it gives a good example as how the 4P’s help an organization scale to new heights with increased sales and customer base. They are; Product:- In the respective case study as Easyjet is a airline industry, its main fleet consists of Airbus A320-200, Airbus A319 and Boeing 737-700. Easyjet is a budget airliner and intended to attract business customers and leisure travelers spending lesser time travelling between destinations. The company does not provide complimentary meals or refreshments on board to reduce costs and increase space to accommodate more customers, whereas customers can buy items on board by using Easyjet Bistro (buy on board programme). The onboard programme also helped the airliner to increase its revenue. Easyjet has also got other value added services like Eastcars, Eastjet holidays and Easyjet Hotels. With these services Easyjet can provide one stop shop for its customers, both Business customers as well as travelers on holiday. Price: In generally it is a conception that if a company lowers the price of its product, the organization would have expanded sales. Practically it is an invalid argument as the customers do not decide on price; they do look for other components such as quality, cost effectiveness, time, easy accessibility and value added services with also keeping in mind the customer relation management of a firm. The element â€Å"Price† of marketing mix could be divided into two categories, such as price determination and price administration respectively. Easyjet whose business model is similar to the Southeast airlines of US has kept its prices lower than that of other airlines. Easyjet reduced its prices to accommodate more passengers and to fill out empty seats on the flight. The reduced prices by cost cutting in various areas such as airport charges, direct sales to the customer and also reducing their advertisement costs. The per seat cost was cut down by 16% by increasing the seating density and no business class. Easyjet saved 64% of cost per seat by these strategies, which helped them to reduce their overall prices to the customer. Figure 1. (Referred www. corporate. easyjet. com) Placement/Place: â€Å"Placement or Place under marketing mix involves all company activities that make the product available to targeted customers†(Kotler and Armstrong, 2004). The Easyjet strategy has to serve all big continental European destinations such as Amsterdam, Berlin, Paris, London and many more cities. They are also targeting the Asia Pacific market as there is a potential to grow business. Figure 1. b Promotion: Promotion is nothing but the means in which a company communicates to its customers about their product, values and benefits of a product. Easyjet used various strategies to communicate to their customers. They are: The company has mentioned its website address where ever it can. They have literally put the address on its Boeing 737’s. Easyjet also runs internet promotions on newspapers. Its first promotion was in â€Å"The Times† in February 1999. The result of this promotion ended up with Easyjet selling 20,000 out of its 50,000 seats in the first day and all other seats were sold in next 3 days. Using this strategy the company was able to cut down 250 jobs and saved money. Easyjet also follows first come first serve basis, the following table gives a clear indication. Figure 1. c The website was also used as a tool instead of paying the PR companies. Captions such as â€Å"The web’s favourite airline†, â€Å"Battle with Swissair† and the latest â€Å"come let’s fly†. Easyjet became a house hold name in the United Kingdom as it was listed in a Airline TV series which was aired on TV during 1999 to 2007. (b) Evaluate benefits and costs of marketing orientation for the case organization. Marketing Orientation means how a company develops new product considering the two approaches of orientation, which are product oriented and marketing oriented. Product Orientated† approach means a firm develops product based on its choice or what the company is good at delivering to the customer rather than keeping the customer in mind. This approach is not appreciated in competitive markets and may often lead to unsuccessful venture. â€Å"Marketing Orientated†, in this the businesses analyses the needs and wants of t he customer in developing a product. The product revolves round the information and data provided by research on the customer’s needs and wants and developing a right product. This type of orientation often leads to successful business. Easyjet uses marketing orientated strategy towards its customers into its business. The have researched and came to a conclusion that a business customer or a leisure customer do not like to spend more time in traveling and waiting at the airports. They also used the cost cutting strategy to reduce its cost and their cost expenditure per customer is about 15? per person whereas other competitors spend about 25? on each passenger. This strategy is very successful in the airline industry as there is another example of a similar airliner that operates in the US, called as the South West Airlines. The company is making a gross profit of 15 to 20% annually. The achieve this, they have hollowed various strategies. No refreshments served onboard except for snacks for which the customer has to pay. The above mentioned concept leads towards fewer cabin crews. Business class seats were removed to accommodate more passengers onboard Regional airports were used to reduce airport charges. Direct marketing, use of the internet, and saving commission by selling the tickets directly to the customer. 2. (A) Describe macro and micro environmental factors which influence marketing decisions. The â€Å"Micro Environment†, in these factors influences the business directly. This factor includes suppliers, employers, caterers, Financers and any other stake holders who directly influence the business. The Micro Environmental factors are relationship between the driving forces and the business that controls the above mentioned relationship. The management of the firm controls the relationship between the stake holders and the business. When Easyjet is taken into consideration, the micro environmental factors that influence its business are: Assets: Easyjet owns all of its planes and has complete control over it. They do not take any property or asset on rental basis. They go for 100% ownership. Hence complete control over assets. Employees: Easyjet has fewer staff due to no-flinch strategy onboard. Agents and vendors: Easyjet uses direct selling strategy and does not out source its ticketing or customer service to any other organization which means they have control over marketing and customer relation management. The â€Å"Macro-Environment†, these factors that indirectly influence the business and the company do not have a direct control over these factors. The company need to resolve round these as the company should be in a position to adapt to these factors. The factors include such as Political, environmental, social and technological factors. Easyjet has adapted to these macro factors. By keeping themselves advanced enough in technological factor by consistently upgrading there planes. They also use the internet technology to sell there products to the end users. When it comes to environmental factor, they have adapted a new process called the â€Å"Ecojet† in which they are using new engines which are environmental friendly which would be introduced in 2015. They are well ahead of there competitors like the BA and Ryanair. 2. (B) Propose Segmentation criteria to be used products in different markets. Marketing segmentation is nothing but to target specific customers in the market who give more value to the business. In business market segmentation there are 3 types: Geographic: Includes customer orientation, regional growth rate and macro economic factors. Demographic: â€Å"Includes age, gender, ethnicity, education, occupation, income and family status†. Psychographic: includes values, attitudes, factors such as loyalty and order size. According to the owner of the Easyjet who says that he wants only 6 million customers in a year rather than targeting all 56 million people in Europe to keep his airline seats occupied. Easy marketing segmentation is targeted towards business customer and leisure travelers in Europe. Easyjet flies to all major tourist and business destinations in Europe. Easyjet has segmented or concentrated more on business customer who’s tickets are normally paid by the companies and leisure travelers who fly to major European destinations with travel packages, which include easycar and easyhotel value added services. . (c) Choose and explain targeting strategy for the product/service in the case organization. Targeting strategy may be influenced with the following factors: Maturity of the market. Buyer’s needs and choices. Competition. Number of sales required for profit. In the case study of Easyjet, if you use the above template: When Easyjet entered market it was quiet mature as t hey had stiff competition with Biritish Airways and Ryanair but Easyjet understood the users needs and wants by research. In which they came to a conclusion which notes that business customers prefer cheaper flights for shorter destinations and value added services if customer is looking for leisure travel. Competition was stiff from Ryanair and British Airways, to a get better of these competitors Easyjet user various promotional campaigns using the internet and newspapers. They also used direct selling strategy to have control over there sales and eventually improved the sales. They worked towards having there airline seats filled up on any given day and ensured they pay as less a charge in the airports. 2. D) Demonstrate how buyer behaviour affects marketing activities in different buying situation. Consumer or End user buying behaviour is influenced by the following factors: Social factors. Psychological Factors. Personal factors. Social factors: These are the factors wherein a customer is influenced by other people in the market or other social factors that influence on the customer to accept or de cline the product. In the above case study, Easyjet used some of the captions like â€Å"Battle with Swissair† or â€Å"Low fares needn’t BA con! † on their website. This influenced lot of customer’s visiting Easyjet website. The more customers visited the website the more Easyjet became an household name. Psychological Factor: This factor depends on the individual customer who is influenced by motives, perception, learning, personality and attitude. When Easyjet had majority of users coming to their website, they introduced trivia’s, luck dips and questionnaires on their website which influenced the customer and made kept the users visiting back to the site. In 2002, Five thousand customers won 2000? each using the Easyjet website, but the company had sales over 2 million pounds from the customers who visited during this period. Personal Factors: This factor includes situational, life style and demographic factors. Easyjet entered the market as a low budget airline, which means its main target will be business customers by providing customers with good quality, affordable and quick service. They successfully achieved the above motive. 2. (E) Propose New market positioning for a selected product/service. Easyjet has started its venture in Asia-pacific market. There is a lot of potential in North America and in India. As Business customer in these mentioned countries are frequent flyers and use airways a median of transport for short destinations. Easyjet also has sister companies such as Easycar and Easyhotels which it can utilize in the new markets to stabilize its hold and attract new customers. They could also start a new venture for road transport or have a Joint venture with road transport and railway companies to offer a complete package to both its business and leisure customers. (A) Explain how products are developed to sustain competitive advantage. When a company sets standards and bench marks in a particular business over its competitors, is known as competitive advantage. All the companies work towards having a competitive advantage in the market. According to Michael Porter there are two types of competitive advantage, cost advantage and differentiation advantage. Cost Advantage: This advantage is gained by a company when it delivers similar products or services as their rivals at a lower cost. Easyjet attained this advantage by flying to the same destinations but at a lower cost as it is a budget airliner when compared with other airlines such as British Airways, Lufthansa and Air France. Differentiation Advantage: When a company provides value added services and a better overall package to the end users at the same price as provided by the competitors in the market. Easyjet has always aimed at providing value for money for its customers by punctual flights and flexibility to the customers. Easyjet and Ryanair have similar price tags on their tickets but Easyjet flies to major European destinations whereas Ryanair lands at airports of smaller cities. (B) Explain how distribution is arranged to provide customer service. Distribution is a important part of marketing strategy. Distribution is the channel in which the company supplies or provides its products or services to its customers. The main functions of Distribution are Information (Market planning), Promotion (Spreading information and offers about the product), Contact (Communicating with buyers), Matching (Adjusting offers to fit customers’ needs and wants), Negotiation, Physical distribution (transportation) and financing. Easyjet uses a distribution channel called â€Å"Direct marketing†, as the company wants to reduce its costs by avoiding resellers and distribution partners. This approach of Easyjet has ensured that their ticket selling price to the customers is reduced and they also have a direct control over sales. The company also handles its own customer service. 3. (c) Explain how prices are set to reflect an organisation’s objectives and market conditions. Easyjet follows penetrating price strategy, wherein they have reduced the price towards the customers needs and wants. Here leaser the price the more demand for the product or service. Easy jet have also reduced their costs to gain more profits, hence lesser they spend the more profit they have. 3. (d) Illustrate how promotional activity is integrated to achieve marketing objectives. There are two main kinds of promotional strategy named a push strategy and pull strategy. Push strategy is a form of promotional activity wherein the company promotes the products to wholesalers and retailers. Whereas in pull strategy the company promotes the products or services directly to the customers. Easyjet is a service industry and also believed in direct marketing uses the pull strategy to communicate with its customers. The various forms of communications they followed were: The company has mentioned its website address and phone number where ever it can. They have literally put the address on its Boeing 737’s. Easyjet also runs internet promotions on newspapers. Its first promotion was in â€Å"The Times† in February 1999. The result of this promotion ended up with Easyjet selling 20,000 out of its 50,000 seats in the first day and all other seats were sold in next 3 days. Using this strategy the company was able to cut down 250 jobs and saved money. Easyjet also follows first come first serve basis, the following table gives a clear indication. The website was also used as a tool instead of paying the PR companies. Captions such as â€Å"The web’s favourite airline†, â€Å"Battle with Swissair† and the latest â€Å"come let’s fly†. Easyjet became a house hold name in the United Kingdom as it was listed in an Airline TV series which was aired on TV during 1999 to 2007.

The Death and Life of Charlie St. Cloud

Deanna Todd The Death and Life of Charlie St. Cloud I read â€Å"The Death and Life of Charlie St. Cloud,† by Ben Sherwood. This book is about Charlie St. Cloud, a normal high school junior whose life completely changes one night, and then takes you on the journey through the events that take place after that horrific night. This was a really good book that has been turned into a movie, and I would highly recommend reading the book. This paper is going to tell you in depth about the book and why I enjoyed it so much. Charlie St. Cloud is a high school junior who along with his younger brother love the game of baseball.Living in the small harbor village of Marblehead, Massachusetts, sailing and the water were an everyday part of life, however baseball was the joy of the St Cloud boy’s lives. Charlie’s younger brother Sam looked up to his older brother, and the two, sons of a single mother, had a very close brotherly bond. One evening while Charlie and Sam’s mother was at work, Charlie decided to ‘borrow’ the neighbor’s car to drive to Boston to watch a baseball game. On the way back their car was struck by a drunk driver and both boys were pronounced dead.However, in the ambulance, firefighter Florio Ferrente shocked Charlie back to life. As Charlie promised not to ever leave his brother’s side, he was pulled back into consciousness. It was those few moments of being â€Å"in between† that would forever change Charlie’s life. After a decade of feeling responsible for his brother’s death, Charlie forgets about his dreams and aspirations in life. Instead he decides to become the local cemetery caretaker, and every night as the cannons signal sunset, Charlie races into the woods to meet his little brother for a game of catch.Because of being in between life and death for that short moment, Charlie can now see spirits and guide them into the next realm. Sam chooses to stay behind to be with Charlie and every night no matter what Charlie is doing or where he is, when the cannons sound he is in the woods with his brother. One day as Charlie is cleaning up the cemetery, he meets a young sailor named Tess Carroll. Tess is getting prepared to leave on a race to sail around the world. After meeting her Charlie finds himself trying to choose between the past and Sam, and his possible future with Tess.Tess and Charlie spend a wonderful night together and the next morning, Charlie, like always has his morning coffee at a little shop on the harbor. This is where he finds out that Tess went out on a test sail and is now missing. Hearing this shocks Charlie from his â€Å"new love† state into a realization that Tess is dead. After Charlie finding out about Tess, he becomes very angry and then realizes his point in being saved that faithful night. He realizes that Tess came to him, and that she isn’t dead yet, that she is hurt and fighting to stay alive and Charlie ne eds to find her.He now has to choose between his promise to Sam, and his new love for Tess and their possible future in building a life together. Charlie rushes into town to find Tink, Tess’ right hand man, and explains to him that Tess is in fact alive and he intends to find her. Needless to say Tink thinks he is crazy but embarks on the search anyways because he wants to find her just as much. As they are sailing out to ocean, the sun starts to fall and Charlie hears the cannons, he knows that he has broken the bond between him and Sam and he will never see Sam again.With tears in his eyes, he says goodbye to Sam and apologizes for breaking the promise he made to his little brother. Just then Charlie sees a shooting star in the night sky and it is as if the star is pointing him in the direction of an island. It’s Sam leading Charlie to Tess, Charlie jumps up, thanks Sam and steers the boat toward the island. Once they get close enough they spot Querencia, Tessâ€℠¢ boat. Once they rescued Tess and got her to the hospital, Charlie never leaves her side. However at first Tess doesn’t recognize Charlie and it really upsets him.He gave up his brother for her and now she doesn’t remember the night they had together. Charlie still never left the hospital, and then Tess finally asked fro him, she wanted to know how they met, so Charlie told her the entire story. Charlie had finally let go of the past, and forgave himself for that night that changed his life. Now he was starting over with a brand new outlook on life and he and Tess were going to start over together. This book was very touching and heartwarming. It also reminded me a lot of Mitch Alboms books, especially â€Å"One More Day. They made a movie about this book simply titled â€Å"Charlie St. Cloud† even though the movie was pretty good, it doesn’t compare to the book.I love to read books and watch the movies; however I am usually disappointed in the movies. I don’t like how they take so much out of the movies to fit it in a certain time frame and this movie was no different. However it is still interesting to see the characters coming to life outside of your mind. I would recommend this book and the movie, although I would suggest to watch the movie then read the book, then you won’t become upset like I did.

Education, A Bet Worth Taking essays

Education, A Bet Worth Taking essays Free college tuition, up-to-date technologies in every classroom, and reduced class sizes. Do not these ideas sound good? All of this and much more can be possible with a state lottery for North Carolina. State lotteries produce additional funds for the state that can be allocated towards educational purposes in hopes of helping to raise a states rankings at the national level. Creating a state lottery for North Carolina would generate additional funds for educational purposes, help to boost the yearly budget, and provide scholarship opportunities for residents. North Carolina is currently one of the twelve states that remain without a lottery and the only one on the east coast (Lottery Supporters Wonder..., 1). It is a shame to think that while our neighboring states are prospering from the luxuries of a lottery, North Carolinians are being left without. Anti-lottery advocates argue that the lottery preys on the poor and uneducated... (McLaughin, 2). However, a study by Money magazine discovered that low income families do not buy a greater portion of lottery tickets, but instead found that ticket purchases are spread evenly between all economic levels (Study Offers New Insights..., 1). Grass Roots organizer, Gary Minter makes a good point when he says, Taxes are mandatory...With a lottery its totally your decision (Lure of the Lottery:, 1), reiterating the fact that just because your state has a lottery you dont have to partake in it by buying a ticket. One of the many hopes that North Carolina teachers have is that with a lottery many crowded schools will be reduced in class sizes. When asked about the lottery, Joyce Elliot, of the North Carolina Association of Educators (NCAE), replied, It would provide the money in order to hire additional teachers to reduce the sizes of the classes. As research shows children excel greater wit...

The Definition of Falling Action in Literature

The Definition of Falling Action in Literature The falling action in a work of literature is the sequence of events that follow the climax and end in the resolution. The falling action is the opposite of the rising action, which leads up to the plots climax. Examples of Falling Action in Literature There are many examples of falling action in literature because almost every story or plot requires a falling action to reach a resolution. Most storylines, whether in a memoir, novel, play, or movie have a  falling action that  helps  the plot progress toward its end. If you see some titles here that you recognize, but havent read them yet, then beware! These examples contain spoilers.   Harry Potter and the Sorcerer’s Stone In Harry Potter and the Sorcerer’s Stone, by J.K. Rowling, the falling action occurs after the climax of Professor Snapes apparent hex upon Harry during the Quidditch match. Harry, Ron, and Hermione learn about the Sorcerers Stone, then Voldemort attacks Harry in the Forbidden Forest, and Harry faces Professor Quirrell and Voldemort. Little Red Riding Hood Another example of falling action can be found in the folk tale  Little Red Riding Hood. The story reaches its climax when the wolf announces that he will eat the young protagonist. The series of events that happen after this conflict to lead to the resolution are the falling actions. In this case, Little Red Riding Hood screams out, and woodcutters from the forest come running to the grandmothers cottage. The story isnt yet resolved, but these falling actions are leading to its resolve.   Romeo and Juliet   A final example is slightly less obvious, depicted in the classic play  Romeo and Juliet  by William Shakespeare. After the climactic moment in the play, following the point when Romeo kills Tybalt, the falling action indicates that the plot is headed toward a sad, but unavoidable, resolution. Juliets feelings are confused between her love for her new secret husband, who is banished from Verona and mourning her beloved cousin who just died by Romeos hand. The combination of confused emotion and distance ends up strengthening  the couples assumption that they can never be in a relationship that is approved by their families.

Samuel Slater and the Textile Revolution

Samuel Slater and the Textile Revolution Samuel Slater is an American inventor who was born on June 9, 1768.  He built several successful cotton mills in New England and established the town of Slatersville, Rhode Island.  His accomplishments have led many to consider him to be the Father of American Industry and the Founder of the American Industrial Revolution.   Coming to America During the United States early years,  Benjamin Franklin and the Pennsylvania Society for the Encouragement of Manufactures and Useful Arts offered cash prizes for any inventions that improved the textile industry in America. At the time, Slater was a young man living In Milford, England who heard that inventive genius was rewarded in America and decided to emigrate. At the age of 14, he had been an apprentice to Jedediah Strutt, a partner of Richard Arkwright  and  was employed in the counting-house and the textile mill, where he learned a lot about the textile business. Slater defied the British law against the emigration of textile workers in order to seek his fortune in America. He arrived in New York in 1789  and wrote to Moses Brown of Pawtucket to offer his services as a textile expert. Brown invited Slater to Pawtucket to see whether he could run the spindles that Brown had bought from the men of Providence. If thou canst do what thou sayest, wrote Brown, I invite thee to come to Rhode Island. Arriving in Pawtucket in 1790, Slater declared the machines worthless and convinced Almy and Brown that he knew the textile business enough to him a partner. Without drawings or models of any English textile machinery, he proceeded to build machines himself. On December 20, 1790, Slater had built carding, drawing, roving machines and two seventy-two spindled spinning frames. A water-wheel taken from an old mill furnished the power. Slaters new machinery worked and worked well. Spinning Mills and the Textile Revolution This was the birth of the spinning industry in the United States. The new textile mill dubbed the Old Factory was built at Pawtucket in 1793. Five years later, Slater and others built a second mill. And in 1806, after Slater was joined by his brother, he built another. Workmen came to work for Slater solely to learn about his machines and then left him to set up textile mills for themselves. Mills were built not only in New England but in other States. By 1809, there were 62 spinning mills in operation in the country, with thirty-one thousand spindles and twenty-five more mills being built or in the planning stages. Soon enough, the industry was firmly established in the United States. The yarn was sold to housewives for domestic use or  to professional weavers who made cloth for sale. This industry continued for years. Not only in New England, but also in those other parts of the country where spinning machinery had been introduced. In 1791, Slater married  Hannah Wilkinson, who would go on to invent two-ply thread and become the first American woman to receive a patent.​ ​Slater and Hannah had 10 children together, although four died during infancy. Hannah Slater died in 1812 from complications of childbirth, leaving her husband with six young children to raise. Slater would marry for a second time in 1817 to a widow named Esther Parkinson.

Relativism and Philosophy Essay Example | Topics and Well Written Essays - 750 words

Relativism and Philosophy - Essay Example Relativism has a lot of weaknesses among them being that in this theory, only man is the measure of all things. This poses a threat to the truths that are proved scientifically because they are likely not be accepted by relativists. Also here, everything is relative and there is no difference between knowledge and opinion. Relativism may not be good because opinions that are not true will still be accepted and considered right by individuals and cultures. Many people are lost because of believing in relativism. It takes away any reason one might have for considering the opinions and arguments of others in forming ones belief. It undercuts any reason anyone might have for being critical about their own beliefs. An individual does not have the opportunity of gauging the level of truth in his or her belief and therefore ends up believing every single detail about the belief.   Ã‚  Philosophy is the free and rational inquiry into the limits of human knowledge and into the most general categories applicable to experience and reality. It involves investigating human experience, reality, knowledge and existence. It seeks to build theories and explanations by asking questions and challenging any assumptions made. The study of philosophy provides important skills to individuals such as problem solving, critical thinking, logic and being able to think differently and independently. Philosophy brings about self- improvement in the life of an individual and makes one to view things in a different manner.

Prison system in the united states Term Paper Example | Topics and Well Written Essays - 2500 words

Prison system in the united states - Term Paper Example It is often believed in America that the prison and criminal justice systems promote economic and social inequalities and it has an unequal and unfair effect on poor, the American minorities and less privileged class of the society. It has adverse effects on not only the prisoners but also on the families and the closed ones. The groups and people who are influential, wealthy and resourceful control the whole criminal justice and control mechanism, as they are in a position to exercise greater influence through the legal process hence suppressing the poor. One of the face of injustice in the system is that it is believed that the prisons are used to lock up those individuals of the society who have been involved in the most serious offences and are a threat and disgrace to the society, which is proved wrong by the revelation of the fact that American prison system incarcerates the drug users who usually belongs to lower class and the upper lower class of the society- It sees crime as an act of lower class only. Usually, the American blacks (minorities) are involved in criminal activities due to their racial discrimination in America, hence they are the ones most incarcerated. The prisons and jails in America are usually situated in the urban locality which makes the prisoners and staffs feel isolated from the people and make it difficult for the families and the closed ones to meet the prisoner. It does not only affect the people involved in the system but also affects their families.... Usually, the American blacks (minorities) are involved in criminal activities due to their racial discrimination in America, hence they are the ones most incarcerated. The prisons and jails in America are usually situated in the urban locality which makes the prisoners and staffs feel isolated from the people and make it difficult for the families and the closed ones to meet the prisoner. It does not only affect the people involved in the system but also affect their families. (Lynch, Micheal, J. 2007; Blakely, Curtis, R. 2005) Previously the inmates were given freedom to access the judiciary to defend their cases which was in accordance to the constitution and was an ethical practice. The Civil Rights Act allowed the inmates regardless of race and gender to file a suit against any mistreatment, violence, medical ignorance or any such unethical practice. With the passage of time the system developed more flaws and attempts were made to weaken this Act. It is considered that unsuccess ful lawsuits are costly and are an additional expense which lead to reconsideration whether access to the court should be granted freely to all inmates or not resulting into reduced chances of inmates to defend their cases and approach courts which was their only way to hold prison operators legally accountable against any mistreatment. (Blakely, Curtis, R. 2005; American Assembly.1973) The legal system in America has gone through many changes over time mostly influenced and affected by scholarly work and studies on human behavior and psychology. It is widely believed that there is a positive correlation between the deterrence of crime and severance of punishment. The severe the punishment the

The Doctrine of Precedent Essay Example | Topics and Well Written Essays - 1000 words

The Doctrine of Precedent - Essay Example The purpose of this paper is to discuss the Doctrine of Precedent which is considered as both a blessing and a curse. Legal systems within the United Kingdom were established for the most part on judge-made law, the laws developed through decisions by judges on cases brought before them. This is commonly called "common law" or case-law. Every jurisdiction developed its own forms of common law, with special note that Scotland being especially distinct from the rest. Correspondingly, in accordance to the call and tests of times, new laws as well as law reform have increasingly been brought about through Acts of Parliament. These laws are usually inspired by the policies and advocacies of the Government. As such, the progress and enhancement of case-law nevertheless remains an important source of law. The statement of law made by a judge in a case before his or her court, subsequently turn out to be binding on later judges and can in this way develop into the law for everyone to follow. It has been said that the depth and force of English law is that it is developed upon the specific example of case law rather than hypothetical models. In line with this, the lawyers will device a sufficient and effective case management system to be able to argue his or her client's case rationally and logically. The following are good examples to consider in the effective case management to wit: What legal principles are involved Or what is the cause of action Following this, it is advisable to consider as to what is the relevant law regarding the principles in the instant case. There after, sufficient pieces of evidence must be considered to prove or defend the case. And finally, which court has authority to hear and decide the case. At this point, it is important to state that the Doctrine of Precedents usually refer to the cases examined and considered by the Court of Appeal or the House of Lords. A statement of law made by a judge in a case can become binding on later judges and can in this way become the law for everyone to follow. The pronouncement must be made by a court of sufficient seniority. In general, judges at the lowest echelon of decision making, the courts of first instance, are not allowed to issue binding precedents. These judges may not be hearing full legal arguments but are concentrating on factual findings. Accordingly, it is the higher courts which issue binding rulings and the lower courts must follow them. Similarly, the pronouncement must have formed the ratio decidendi of the case. The reasoning must be a matter pertaining to the law rather than the factual decision. In addition, the pronouncement must not be obiter dictum. An obiter dictum refers to something said either about the law or the facts of the case which are not strictly necessary for the legal basis for the decisions. It is only the ratio decidendi which will be binding. It will comprise the legal principles and rules which are necessary to solve the problem before the court. Obiter dicta are not binding, however, they may be dealt with as a persuasive authority, wherein the later judges are entitled to read them and be influenced by them, but they are not obliged to follow these parts of judicial pronouncements. It is important to stress out that the Doctrine of Precedents are not concerned as to who won or lost in the case. The Doctrine speaks of the legal princip

The Battle for Fox Hill Research Paper Example | Topics and Well Written Essays - 2500 words

The Battle for Fox Hill - Research Paper Example The division was under the operational command of X Corps, commanded by Maj. Gen. Edward M Almond, USA. The 7th Regimental Combat Team (RCT), commanded by Col. Homer L. Litzenberg, had been ordered to move to Hamhung and relieve the 26th Republic of Korea (ROK) Regiment engaged with Chinese Communists in the north. While marching on the road towards the Changjin Reservoir, also referred by its Japanese name as Chosin Reservoir, the Korean regiment had encountered fierce resistance near Sudong on October 28. Meanwhile, the Chinese forces had also checked the advance of Gen. Walton H. Walker’s Eighth Army south of the border, pushing them back to the Chongchon River. However, United Nations forces had no credible information on the numbers of Chinese troops accumulated across Yalu River on the Manchurian border by that time (Appleman, 1-5; Santelli, 35-36; Simmons, 1-12). Interrogation of 16 Chinese prisoners revealed that 42nd CCF (Chinese Communist Forces) Army had deployed its 124th, 125th and 126th Divisions to check the advance of the 1st Marine Division. On the morning of November 02, the 7th RCT relieved the 26th ROK Regiment without encountering any significant resistance. The 1st (Lt. Col. Raymond C. Davis) and 2nd (Lt. Col. Randolph S. D. Lockwood) Battalions, 7th Marines, were leading the advance, while 3rd Battalion (Maj. Maurice E. Roach) was positioned in the rear. Over the next five days, the 7th RCT fought against determined resistance from the Chinese 124th Division, pushing it north over the Funchilin Pass to Hagaru-ri. On November 13, the RCT received orders to capture Hagaru-ri and advance 40 miles north to the southern tip of Chosin Reservoir. The RCT had reached its objective by November 15. However, Smith was quite concerned over the long narrow stretch of his division against uncertain enemy size and determination. He had expr essed his concerns in a personal letter to Cmdt. Marine Corps, Gen. Clifton B. Cates, stating, â€Å"I do not like the prospect of stringing out a Marine division along a single mountain road for 120 miles from Hamhung to the Manchurian border†¦I have little confidence in the tactical judgment of X Corps or the realism of their planning†. (Simmons, 13-35; BH, 36; Bevilacqua). On November 19-20. the Eighth Army captured the North Korean capital, Pyongyang. The 7th RCT had reached Yudam-ni by November 25. As the elements of 7the Infantry Division arrived at the eastern side of the Chosin Reservoir on November 25, the 5th RCT (Lt. Col. Raymond L. Murray) had began movement to Yudam-ni. According to the plans, the 5th RCT was to pass through the lines of 7th RCT and lead the attack to Mupyong-ni west of the reservoir on the next day. On November 26, three captured enemy soldiers had revealed the presence of 58th, 59th, and 60th CCF Divisions of 20th CCF Army around Yudam-ni. On the night of November 25, a massive attack by Chinese in the west had destroyed three ROK divisions on the Eighth Army’s right flank, repulsing its advance. Now, the Chinese prime objective was destruction of the 1st Marine Division in the east. (Bevilacqua; Appleman, 7-8; Simmons, 40-47). The American high command was under the impression that China will never enter the war, and the resistance was merely a small force of Chinese volunteers. On November 27, the 2nd Battalion, 5th Marines (Lt. Col. Harold S. Roise), launched the attack in the morning. The 7th Marines launched a secondary attack to the southwest. A temporary fall back of Chinese allowed the intermixed lead elements of the 5th and 7th Marines to make a 1 mile advance. Both regiments might have been combined under command of Assistant Division Commander, Brig. Gen. Craig, but he had departed for United States on emergency leave. Litzenberg had command authority as the senior officer.

Website Analysis Essay Example | Topics and Well Written Essays - 500 words - 2

Website Analysis - Essay Example It is through downloading or liking of the posts that earn the owner of the posts a specified amount of money. Artists prefer using this website as it is reliable and commonly used by a majority of people worldwide. After the news broadcast on any channel in the world, it is possible to obtain the news at youtube at any time for example KBC news from Kenya is obtainable in this website at any time. However, entertainment items cover a major section of the site. Music and movies from all over the world are available at the website. Youtube contains parental control application that helps in blocking any information that is not necessary for view in underage individuals. It encourages the flow of information to relevant individuals without leaking any information to unnecessary viewers. There are various goals in association with youtube the main purpose being simplifying share of videos from all over the world quickly. The video materials may be movies, music, pranks or motivational speeches from different regions of the globe. In addition, it serves as a medium of interaction among the members of the website that mainly contain various cultural values beliefs and norms. Just like another interaction sites like Facebook, Youtube provides the chance to it members to create more friends along the globe. All the above goals are in achievement as the site has offered the opportunity to make the goals come true. The writings on the website give directions to the users on how to maximize the use of the site. However, the writings simplify the search of items for the users to avoid wastage of time and complications in using it. The textual designs in this website give the viewers a center of attraction as the designs serve the purpose of making the website beautiful and attractive. It provides different colors and images that attract personnel encouraging more users to join the site. The primary visual

The Battle for Fox Hill Research Paper Example | Topics and Well Written Essays - 2500 words

The Battle for Fox Hill - Research Paper Example The division was under the operational command of X Corps, commanded by Maj. Gen. Edward M Almond, USA. The 7th Regimental Combat Team (RCT), commanded by Col. Homer L. Litzenberg, had been ordered to move to Hamhung and relieve the 26th Republic of Korea (ROK) Regiment engaged with Chinese Communists in the north. While marching on the road towards the Changjin Reservoir, also referred by its Japanese name as Chosin Reservoir, the Korean regiment had encountered fierce resistance near Sudong on October 28. Meanwhile, the Chinese forces had also checked the advance of Gen. Walton H. Walker’s Eighth Army south of the border, pushing them back to the Chongchon River. However, United Nations forces had no credible information on the numbers of Chinese troops accumulated across Yalu River on the Manchurian border by that time (Appleman, 1-5; Santelli, 35-36; Simmons, 1-12). Interrogation of 16 Chinese prisoners revealed that 42nd CCF (Chinese Communist Forces) Army had deployed its 124th, 125th and 126th Divisions to check the advance of the 1st Marine Division. On the morning of November 02, the 7th RCT relieved the 26th ROK Regiment without encountering any significant resistance. The 1st (Lt. Col. Raymond C. Davis) and 2nd (Lt. Col. Randolph S. D. Lockwood) Battalions, 7th Marines, were leading the advance, while 3rd Battalion (Maj. Maurice E. Roach) was positioned in the rear. Over the next five days, the 7th RCT fought against determined resistance from the Chinese 124th Division, pushing it north over the Funchilin Pass to Hagaru-ri. On November 13, the RCT received orders to capture Hagaru-ri and advance 40 miles north to the southern tip of Chosin Reservoir. The RCT had reached its objective by November 15. However, Smith was quite concerned over the long narrow stretch of his division against uncertain enemy size and determination. He had expr essed his concerns in a personal letter to Cmdt. Marine Corps, Gen. Clifton B. Cates, stating, â€Å"I do not like the prospect of stringing out a Marine division along a single mountain road for 120 miles from Hamhung to the Manchurian border†¦I have little confidence in the tactical judgment of X Corps or the realism of their planning†. (Simmons, 13-35; BH, 36; Bevilacqua). On November 19-20. the Eighth Army captured the North Korean capital, Pyongyang. The 7th RCT had reached Yudam-ni by November 25. As the elements of 7the Infantry Division arrived at the eastern side of the Chosin Reservoir on November 25, the 5th RCT (Lt. Col. Raymond L. Murray) had began movement to Yudam-ni. According to the plans, the 5th RCT was to pass through the lines of 7th RCT and lead the attack to Mupyong-ni west of the reservoir on the next day. On November 26, three captured enemy soldiers had revealed the presence of 58th, 59th, and 60th CCF Divisions of 20th CCF Army around Yudam-ni. On the night of November 25, a massive attack by Chinese in the west had destroyed three ROK divisions on the Eighth Army’s right flank, repulsing its advance. Now, the Chinese prime objective was destruction of the 1st Marine Division in the east. (Bevilacqua; Appleman, 7-8; Simmons, 40-47). The American high command was under the impression that China will never enter the war, and the resistance was merely a small force of Chinese volunteers. On November 27, the 2nd Battalion, 5th Marines (Lt. Col. Harold S. Roise), launched the attack in the morning. The 7th Marines launched a secondary attack to the southwest. A temporary fall back of Chinese allowed the intermixed lead elements of the 5th and 7th Marines to make a 1 mile advance. Both regiments might have been combined under command of Assistant Division Commander, Brig. Gen. Craig, but he had departed for United States on emergency leave. Litzenberg had command authority as the senior officer.

What cause(s) is the National Liberation Front (FLN) fighting for as Essay

What cause(s) is the National Liberation Front (FLN) fighting for as depicted in the film Would you characterize the FLN as a terrorist group, or as something else - Essay Example The depiction of war in this film reflects the root cause of war, like they occur in other places. Wars normally arise out of ideological differences driven by social, economic and political circumstances. In Battle of Algiers, just as the name the war was driven by the desire of the Algerians to drive the French from their country. The French colonized Algeria during the time when most Western European countries looked for colonies to safeguard their political and economic interests. The Algerians also sought to meet their social, economic and political rights that were not tenable with French in their country. As result of conflicting interest, the Algerians formed different movements and the most predominant one was the FLN. On the other hand, the French felt threatened and therefore had to crush the FLN before it became powerful. Like any other war in history, the unfair treatment of combatants deepened the motivations of the sympathizers of either side and that increased the war fare (Prochaska, 2003). This war film depicts the events that took place in Algeria war against the French Colonialist between the years 1954 and 1962. Like many other countries that were fighting colonial regime, the Algerians decided to coalesce and form the National Liberation Front. It was the understating of the people, at least according to the movie, that they had to form a formidable force through which they would battle the French especially the army and the police who were used by the French government to infringe on them. It inferred from the movie, that the cause is liberation of the country from the French rule but some actions of the FLN members is questionable given the high blood letting tendencies (Parker, 2007). Equally members of the FLN have questionable character. For example, one character Ali La Pointe decides to join the movement. However, his character is ragged given that he had been taken to a reform school in early life.

Use and develop systems that promote communication Essay Example for Free

Use and develop systems that promote communication Essay Review the range of groups and individuals whose communication needs must be addressed in your own work job role. As an early years practitioner communication within the role is an essential skill required in any setting and is the foundation in which we are able to find out information needed for different purposes. Having an excellent communication scheme allows for a great team and a successful setting, there are many different means to communicate with others, some of these are: Verbal Body language/Non-verbal Sign Pictorial Written Assisted Personal Organisational Formal Informal Public Communication affects everyone within a nursery setting and therefore is a crucial part of managing a nursery. There are many groups of people that we interact with while carrying out our day-to-day duties. All members of staff such directors, managers, teachers, teaching assistants, cleaning staff rely on many different forms of communication to assist with their individual job roles. All job roles come with different responsibilities and without clear and constant communication between them; tasks and team moral will be affected. As a manager there are many techniques and approaches we can apply to ensure that all members of staff are involved and communicated with in the appropriate manner. For example; 5-minute communication meetings each morning, weekly meetings with line managers, team building days, email accounts etc. Children within the nursery, are an essential part of our daily routine and communication with them is of an equal value, however involves a different approach. Read more:  Essay on Use Communication Systems to Promote Partnership Working There are many important factors to be taken into consideration when communicating with children; firstly, it should always be age appropriate, taking into account the language we chose and the  level of the class. Secondly, what are we trying to achieve from our lesson, and finally, how do we respond to the children trying to communicate to us. These factors or techniques should always be considered throughout our day with the children, with some key examples being; circle time, stories, singing, role-play, messy play etc. Parents of children who com to the nursery, play a huge part within a nursery setting and clear communication with them is vital at all times to development a good partnership. Different techniques and approaches within a nursery setting should be applied to ensure that all parents gain clear and concise communication in the correct way. When dealing with parents on a day to day basis, communicate allows teachers and management to build a good relationship between the children’s nursery and home life, therefore allowing us to put them at ease and help them to understand and be apart of the nursery’s vision and ethos. It is very important to understand that communication does not just involve talking to someone, but about making them feel comfortable to approach a member of staff with any questions, queries or complaints. As management within a nursery it is a requirement to discuss and work closely with all members of staff, parents and children. Therefore it is crucial to have excellent communication skill in order to deal with situations that may involve individuals from outside your nursery. This will assist with the day-to-day running of the nursery, allowing everyone to keep up the high standards. There are many different external personnel groups that a setting will interact with and as a manager ensuring strong communication with them is key. There are various ways of communicating with these groups and again finding the correct approach is paramount. For example; contacting them by telephone, e-mails, setting up meetings within the nursery or at their organisations, reports, recording books etc. 1.2 Explain how to support effective communication within your own job role. While managing a nursery, it is essential that the management build good positive working relationships with everyone they communicate with, having the ability to be able to talk openly, honestly and clearly, creating an atmosphere of trust and respecting the needs of others while interacting with them. Within a nursery the management will take on a vast amount of roles and responsibilities throughout their daily routine, and so should  adjust their approach to communicate in different circumstances if and when needed. Changing communication approaches when developing these relationships with others should help deliver the message effectively. Here are some examples of roles which management will undertake: advising, instructing, welcoming, observing, informing etc. Management use a variety of different communication methods (shown above in 1.1) to help with the multiple roles they contend with on a daily basis. There are many reasons to be an effective communicator within a nursery, as this will allow the manager to delegate tasks to others, conduct meetings, deliver presentations, supervise, manage appraisals, report, build a team, negotiate and interview etc. Bearing in mind that being a good and effective communicator is being able to adapt their style to the situation and being able to respond in sensitive and empathetic ways to those who they are communicating with. As well as supporting others to become an effective communicator, they should role model effectively and reflect daily on their own communication skills. 1.3 Analyse the barriers and challenges to communication within own job role. Effective communication is paramount to running a successful nursery and the management team should always build strong and positive relationships with the people they may communicate with. If these relationships are not built, communication may become limited and will not be communicated on a meaning full level with the group or individual delivering or receiving the message, which may begin to create conflict between them. It is vital that the group or individual shows respect for one another while being communicated to as this will help keep in the effectiveness of communication. There are several barriers, which may affect clear and effective communication between a group and an individual making communicate ineffective. Ensuring these barriers are solved the management need to find the correct approach to overcome them. Some of the barriers that a nursery may be faced with are listed below. Firstly, the difference in culture, values and language is a major barrier within applying effective communication as this could block any important information getting through to the appropriate person, and therefore affecting the purpose involved. Communicating with the correct language Being aware and knowing the importance of respecting the cultural  differences could help the manager, group or individual deliver or receive highly effective communication. ‘By developing a respectful curiosity about the beliefs and practices within all service users’ lives, we are able to communicate in more meaningful ways.’ (Miller 2006). Secondly, negative feeling towards others has a big impact on the way communication is delivered or received. As a human being, liking and getting along with everyone is not expected and during a working nursery environment interacting with this barrier is incredibly common. Part of negative feelings can also be affected by body language when communicating with others, as it can be shown easily through actions without speaking. ‘Non-verbal communication can have up to five times the impact on a person’s understanding compared to words. (Argyle 1978). For example, the attitude, appearance and behaviour of the individual show clear signs of negativity. However, working alongside others is a top priority of the managers daily roles and keeping things professional is a major plus when dealing with different situations and is vital to ensure that speech and body language match in order to deliver the message. Finally, a barrier that could challenge effective communication is an inappropriate environment that is being used, could lead to others not understanding the message. Occasionally, the message could be distorted when the environment is too noisy, to hot or cold and crowded etc. Distractions could have another giant impact in the environment as some people may be easily unfocused on the communication given and so could present to the manager poor work. Therefore, ensuring that the nature of environment is appropriate for the communication being delivered or received is an essential part of effective communicate and a successful nursery. For example, staff meetings are in a large enough area for the number of staff with appropriate seating, temperatures in the area are correct, mobile phones turned off in meetings, quiet area to ensure effective communication etc. 1.4 Implement a strategy to overcome communication barriers. Evaluating and reflecting on previous communication with others supports the management to improve and change their communication strategies if needed, allowing them to identify and take adequate action. For example, within my class, I communicated with a teaching assistant (who is of a different  culture) explaining prep work I will need for the following week. She did not understand the content of the things I was asking and so I changed my communication method, writing and drawings examples on paper. In respect to cultural, values and language barriers, (an external barrier) staff training should be given, specifically on all types of communication and different strategies they could use in regards to different situations. Some examples that we use in my nursery are; staff training on using home-school communication books with parents, using their nursery e-mail accounts and checking them daily, having parent teacher meetings, using there teaching assistants effectively- having a meeting with them weekly and communicating with them using written communication if verbal has not been successful. Also training to raise awareness of cultural and religious differences within a nursery. The internal barrier is the body language used when communicating with others; here managers need to be aware of how they present themselves to parents, other members of staff and external services. Reflecting on this each time they are in different situations will allow room to improve in the following situation. ‘Through the development of your self-awareness you can resolve past and current issues and, by doing so, you can improve on your skills in the role of manager’. (Geldard and Geldard 2003). A technique to improve body language as a manager is through ‘SOLER’ (Egan). Use different means of communication to meet different needs. There are a vast amount of communication methods, which need to meet many individual needs, a range of these are verbal, non-verbal, sign, pictorial, written, electronic, assisted, personal, organisational, formal, informal and public. Some of these methods are listed in more detail below. Verbal Communication- During nursery routines verbal communication is used daily, as most staff discover important information this way. However, this is sometimes not enough as verbal communication can also become complicated due to the meaning of words used and how they are perceived between cultures, leading to a possible ineffective form of communication. ‘The words we use alter depending on the situation and the people involved and, because of this, we can never be sure that a word has the same meaning for two people’. (Porritt, 1990). The words managers use are very important and are as equally important as the tone of voice, pitch, volume, rhythm and timing that are included within the conversation as it can affect the way the message is delivered. For example, talking to an adult like they were a child and receiving tuts and sighing back, shows signs that the individual does not feel comfortable with the way they are being spoken to. This is called paralinguistic communication, which allows us to see signs through the individuals sounds that they may reply, for example, sighing, coughing, tutting, yawning etc. Non-Verbal Communication- This form of communication uses different factors that we can see without using any kind of speech or sounds. Below is a table containing examples of the different factors individuals may come across  when using non-verbal communication. Facial Expression Our facial expression communicates emotions unless we train ourselves to mask our feelings. Burnard (1996) argues that it is important to be congruent- if you say you are angry while smiling, it gives a confusing mixed message. Eye contact and gaze The way we look into another person’s eyes during conversation is what is known as eye contact. If somebody can hold eye contact through a conversation, it can communicate a level of confidence and willingness to communicate fully. Some of the people we communicate with will have a very low level of eye contact, which might communicate a lack of ease with the conversation or a lack of confidence. It is a good idea to reduce the level of our eye contact to reflect theirs, otherwise it can feel threatening. The appropriateness of maintaining eye contact differs according to culture. Gestures Gestures are movements of your arms and hands that accompany speech. Gestures can help communication, for example, pointing at the direction a person needs to go in can add emphasis to the communication. However too much gesturing can be distracting. Body position, posture and movement. The body position of a client can tell you a lot about how they are feeling- if they are hunched over, with arms and legs crossed, they are probably feeling quite anxious. Rogers (1980) recommends that we relax and it is important not to appear too formal and distant. However if we are too laid back in pour posture, we could appear disinterested. Sitting with our arms and legs can appear closed off and defensive. However, in some circumstances, it may be a good idea to mirror the body posture of the person we are with. Personal space and proximity Two to three feet distance between the chairs is about right for me; however I have noticed that some client’s push their chairs back as soon as they sit down in the prearranged chairs. I assume that space does not feel comfortable to them. People seem to have their own invisible boundaries  which change according to who they are interacting with and how comfortable they feel. Porritt (1990) calls it a bubble that surrounds us. Clothes The clothes we choose to wear say a lot about us. Dressing too informally and too formally can alienate us from our clients. Therapeutic touch  Touch can be a contentious subject. On the one hand there is evidence of touch having therapeutic benefits; on the other it can be misinterpreted and seen as an invasion of a person’s personal space. Bonham (2004) suggests it may be appropriate and supportive for staff to touch when clients are distressed as it may validate the degree of their suffering. He suggests that appropriate places to touch in this situation are hands, forearms, upper arms and shoulders. (Tina Tilmouth, T. et al., 2011). Sign- Using this form of communication is key to those who have hearing impairments and is made up of many gestures, using mainly hands and arms in different signals to communicate. There are different methods of using sign for communicating these are British sign language (BSL), makaton, which helps support speech and baby sign language, which helps communicate with babies and toddlers who have not yet developed their language skills. Pictorial- With this method, communication is primarily through pictures and drawings to communicate effective messages to others. Pictures and drawings are easy to understand and remember, which is why children are shown them from an early age allowing them to understand different instructions. Written- Within a nursery setting, written communication is used a numerous amount of times throughout daily routines. These can be written reports, notes, and e-mails etc. Written communication allows us to be accurate and keep information up to date, while maintaining clear and effective communication. ‘Written communication should be accurate, in detail, up-to-date non-judgemental and legible so that others are able to read it. We also need to comply with confidentiality guidelines and, as such, all forms of written communication must be kept safely.’ (Donnelly and Neville 2008). Electronic- Several methods of electronic communication that could be used within a nursery setting bearing in mind confidentiality are e-mails, telephone calls, text messaging, web pages, social networking sites, forums and video chats. Some explanations of these methods placed  below. 1. E-mails are the most quick and convenient method of electronic communication within a setting as messages can be sent to an address immediately, alerting the receiver that they have a new message waiting. The receiver can then reply as soon as possible therefore a shorter amount of time for response is predicted. Adding attachments and links may also be included in the mail, showing various images, videos, notices, letters etc. As e-mails are passed back and forth to individuals or groups the conversation between them will preferably be saved, therefore information needed in the future can always be received as long as it has not been eased. 2. Telephone calls and text messages are another electronic communication method and can are used vastly within a setting. Telephone calls along with e-mails are one of the biggest communication methods used in any organisation, and can be used both formally and informally. Telephone calls can have disadvantages, however others could be overheard, also the individuals cannot pick up on non-verbal signs shown by the other person. Text messages are easy and informal and can immediately be delivered to one phone or a group of mobile phones, they can also be quicker than a telephone call. A text message could be used instead of a telephone call as it can stop a conversation being overheard. 3. Within a nursery setting, promoting high standards is essential and creating a website could help communicate how excellent the setting is to others. Therefore, another electronic communication method is web pages. Creating a web page for a nursery can help provide others seek information needed about the setting. Web pages can contain different information allowing others to view, for example, text, multi-media files including images, sounds, games etc. Web pages can store this information for a good period of time. 4. Social networking sites have become a main electronic communication method over the last 10 years and are a very popular way to communicate with others. A social networking site is made up of individuals that create a profile and build connections with others by a particular type of interest, such as, ideas, values, trades, fashion etc. A nursery setting may become  part of an online social networking site creating a page about the nursery to maintain effective communication with parents, bearing in mind confidentiality at all times. 4.1 Explain the legal and ethical tensions between maintaining confidentiality and information sharing. Confidentiality and sharing information is information shared from one individual to another or even to a small group, this information is not to be shared with others and is of the up most importance when dealing with staff, parents and children within a nursery setting. Confidentiality permits parents to have a sense of trust in members of the nursery staff. Polices are set out for staff to respect and obey daily throughout there routines however, staff only have the right to know relevant information not all, and if this is breeched serious action could be taken. To ensure all staff members understand the policy on confidentiality, training and appropriate guidance and support should be given when needed. (Beauchamp and Childress 1994), defined ‘Confidentiality as ‘keeping secret’ information given to a person by another. Infringement occurs when that information is disclosed to someone else without the giver’s consent’. Within a nursery setting, all confidential files are kept within a locked cabinet and staff are obliged to keep parent and child information confidential at all times, however confidentiality can be broken when a crime has been committed or when the member of staff believes it is about to, malpractice has occurred, child abuse is suspected, to help prevent suicide, or misconduct has occurred, and only sharing the information to the professionals who need to know. If by law, confidentiality is breeched, then the manager has the right to take disciplinary and/or legal action.

Examination Of Telenor Pakistan And Its Human Resources Management

Examination Of Telenor Pakistan And Its Human Resources Management We are here to help our clients obtain the maximum advantage of communications services in their day to day life. The answer to achieve this vision is a state of mind where all of us work side by side. Whilst assuring it easy and simple to buy use our services. We make sure that we keep our promises staying reverent of disparity. We Inspire public to discover new ways. Section # 1 Understand how the HR plans supports the strategic objectives Learning Outcome # 1 Telenor Group Telenor is a global supplier of high quality data and media communication services. Telenor is ranked the 7th  largest mobile operator with a total of  164 million  subscribers in its mobile operations. Telenor Pakistan Telenor Group is the only owner of Telenor Pakistan which is an international contents and communication services, voice and data provider of high in fourteen marketplaces across Europe and Asia. With over 1.79 Million mobile users (Q1 2010) and about 40,000 employees the Telenor Group is one of the largest mobile operators around the globe. With a massive investment of above 2 billion US$ Telenor Pakistan is the countrys biggest EU investor. Telenor Pakistan got a GSM license in the Year 2004 and started commercial Operations on 15th March, 2005. A report that was published in the end of May this year Telenor subscribers are more than 23.5 Million. It also holds the 24 percent of the market claiming the 2nd largest Mobile operator. Currently Telenor in Pakistan has developed itself to become the top mobile service provide. The headquarter of Telenor Pakistan is in Islamabad, it has many regional officers in Lahore, Karachi, Multan, Faisalabad and Hyderabad. (http://www.telenor.com.pk/about/history.php) Define Values Values are qualities, principles, attitudes or beliefs about the inherent worth of an object, behavior or idea. Values guide action by sanctioning certain behaviors and negating others. Values and beliefs are essential factors in design and implementation of nursing interventions (Guttman, 2000) CORE VALUES OF TELENOR The core values of Telenor Pakistan are as followings: Keep the Promises At Telenor keep the promises means that whatever the plan they chose it should work, however if it doesnt works, they are always here to assist. Telenor believes in delivering whatever they have promised so they believe in doing instead just sayings. They always fulfil what they say. Make it Easy Telenor do not make things difficult. They are very practical and they try their best that whatever they do should be simple and should be very easy to understand. As they say that they never forget that they are making the customers life easier. Be Respectful At Telenor they admit and value local cultures. They do not compel one formula all over the worldwide. They wish to be a part of local neighbourhood anywhere they operate. At Telenor they deem faithfulness has to be earned. Be Inspiring At Telenor they are inspired they struggle to bring liveliness to the things they do. They try that everything they deliver should appear good, up to date and fresh. At Telenor they are obsessive regarding their business and clients. (http://www.telenor.com.pk/about/coreValues.php) Strategic capabilities of Telenor Pakistan Telenor Pakistan has got outstanding tactical capabilities in terms of Resource-based, self-motivated competence and is doing well in developing the strategic capabilities. Resource Based Strategy Telenor Pakistan has got a mixture of sources such the branches of Telenor Pakistan are spread across the country. These branches are well equipped with all infrastructures furnished for effective running of organization. In addition to this adequate utilities are available for the effectiveness of service providing to the customers and the employees of the Company. Raw materials like broachers and product folders are well planned to keep the strategic path in production processes. As it is a service based company human resources are the key asset to the organization. Fiscal resources of Telenor Pakistan are prearranged with Capital investments and sufficient flow of resources in terms of cash through Creditors and debtors of the organization. Logically the organisation has a superior repute and goodwill in the market and they have got copyright of their products along with systems and data storage devices. Telenor Pakistan employees play a vital role in business procedures associated with several advisors and franchises that have thorough knowledge skills servicing the customers. Types of Resources and competencies To persuade the minimum requirements of the customers Telenor Pakistan had enough Threshold Capital and there by stays on top in the market. Thanks to its excellent services like crystal clear voice quality, best reception in rural, urban and suburban areas i.e. across the country, unmatched call rates and calling packages Telenor Pakistan has gained competitive advantage adding value unmatched thus Winning Core Competencies against its competitors like Mobilink GSM and Ufone. In resolving the issues of timing satisfying the need of customers the organisation hardly ever but has got the Redundancy competencies. With their proficiency and expertise Telenor Pakistan has gained Core competency in the target customers and satisfy them by providing great services for the money. Dynamic Capabilities of the Company Telenor Pakistan showed its dynamic ability by introducing its new packages suitable for people from different segments, like for students, professionals and businessmen it has introduced different contract packages and services at a wide range. Using innovation considering environmental aspects and technological changes it improved the characteristics of its services. To meet the requirements of internal and external organizational skills and competences Telenor Pakistan has widely apparent Strategic Management roles. Telenor Pakistans dynamic approach has a notion called Learning which is a continuing process of implementation of tasks and work performances that are ad hoc by knowing loops from past understandings and retrieving it with new expansions to it move on faster. Developing Strategic Competence Telenor always kept recognising the customers provision regarding the services and the products with the change in environment and market structure. Through a tactical approach Telenor Pakistan has enhanced its work process and developed it capabilities in an efficient format to achieve strategic advantage over its competitors. Organizational Learning To persuade the skills under common culture to achieve a common goal Telenor Pakistan gives facts and figures of experience, know-how, services and procedures. Awareness Developing At Telenor Pakistan every employee is trained to know their roles and responsibilities by working according to a purpose of strategy. Learning Outcome # 2 Attracting, recruiting and selecting talent Process for Recruitment and Selection At Telenor Pakistan, the beliefs are to reveal the hidden human talent by building expertise and by providing an energetic atmosphere. The plan is to discover young talent and furnish it with the competencies that are necessary in this fast paced market. The Career Management Workshop (CMW) of Telenor Pakistan is an effort to teach students on making an improved curriculum and efficiently presenting themselves in interviews. Hence Telenor Pakistan is giving them a breakthrough in the corporate sector. The recruitment panel evaluates the applicants on the basis of a skill framework to hire the best. To date Telenor Pakistan enjoys a very nice mix of talent from local and international universities. The hiring process of Telenor Pakistan has the following steps: Hiring funnel Advertising/C.V Collecting/ Talent hunt Screening / Short listing General Test (Line Recruitment) TST, PPA or Simulation Interview Candidate Finalization Offer Acceptance On-Boarding Cronhach, 2005 A test is a systematic procedure for comparing the behaviour of two or more persons. (Ved Prakash (2005) A handbook of Human Resource Management 2005) The recruitment process takes 6-8 weeks Before applying for any position, it is very important for the graduates to assess themselves and recognize their interests, their strengths, and those avenues that they may like to discover, short the candidates need to have a strong sense of their career track. When an applicant comes for an interview, its strongly suggested that they must reconsider and be able to give reason for all they have stated on their curriculum. Telenor Pakistan believes in equal opportunity. At Telenor they have very diverse aptitude functioning for them that also include Persons with Disabilities (PWDs). The salary packages at Telenor Pakistan are very competitive and Telenor has the best insurance policy for its employees as compare to its competitors. It gives laptops, Telenor SIM card and a Mobile phone to all its interns. it also provides transportation for female interns. In addition to make their internship a superior learning course, they are given projects that they have to submit before their internship ends. The criteria for short listing a candidate is not only their GPA but Telenor also we look for approach and hire for skills. Its internship program caters students who are at present studying but not the graduated batches. (http://www.telenor.com.pk/careers/program3.php) HR Strategy of Telenor Pakistan THE CULTURAL AFFECT OF HR TO ITS RECRUITMENT AND RETENTION OF STAFF The strategies of Telenor make it CULTURALLY COMPATIBLE to the HR of different nations wherever it has set up its business. These strategies are as following General Set-Up At Telenor all the employees are given great respect where the manager shakes hand with the cleaner. At Telenor Pakistan the CEO, VPs, Directors, Managers, Executives and Officers all share the same workspace and the same privileges. Absence of physical dividers translates into reduced communication barriers. In coincidence with the practice of Late Mughal King Jahangir who used to hear the appeals of his subordinates whoever has any complaint a big bell with a string on the main door has been placed of offices as cultural symbol in Pakistani Telenor offices. It is for the idea that anyone who feels himself satisfied with Telenor services can ring the bell. Recruitment Telenor believes in equal opportunity and maintain FREEDOM OF EXPRESSION. The hiring principle in Telenor is same all through the world. As in different countries the knowledge, abilities and skills of people are different hence Telenor adopts different recruitment priorities. Talking the example of Pakistan we see that the university level education is cheaper compared to EU countries. Moreover Pakistan is blessed with a pool of graduates and post-graduates students, so obviously more skilled and educated individuals are hired. Telenor has mostly graduates in jobs in Europe. As creativity and brightness is vital by service sector which is more frequently found in Asian countries Telenor prefers to hire young and skilful individuals over elderly experienced in Asian countries. The middle aged people in Asian countries are less excited and bright. However people in EU remain enthusiastic and bright for a relatively longer period of time. Currently about 80% of staff at Telenor is young generation. Training In European Telenor setups training system is much energetic. Telenor is not carrying out best training in Asia because less revenue is generated in the markets. Especially in Pakistan training is always ignored by all. However Telenor for its employees keeps on conducting 1 day training during their career with it. Job Duties Equal and uniform strategies are carried out everywhere in Telenor. The requirements of the duties are same at and Telenor offers flexible work hours to its employees in its customers service call centres. Everyone is remunerated on good performance in financial units as well as acknowledgment and applaud. Its reward system is same everywhere. Up to Rs.1, 000,000 medical insurance for self and family is provided for free to all employees. Telenor prefers to retain young and healthy employees because there are more health problems in elderly in Asian countries. Instead of pension plans Telenor provides provident funds. Learning outcome # 3 Culture and its effects on employees Culture is the characteristic way of behaving and believing that a group of people in a country or region (or firm) have evolved over time and share. (Dennis R. Briscoe Randall S. SCHULER (2004) Cultural Compatibility Telenor do value the culture of its company bases in Pakistan by having the policy to gift complete Hajj package for two employees every year it also arranges AFTAR for its staff in Ramadan. Telenor Pakistan promotes a smart casual dress code, empowering its employees with the right to choose whatever they feel comfortable with. Even in inter-province cultural differences, for example in Telenor Quetta is interesting where employees arent asked to wear suits. They wear TUNIC AND PREACHES (http://www.telenor.com.pk/careers/program1.php) Strategic Human Resource Planning Humans are the basic resource for having competitive edge in the market for the majority of the organizations and Telenor Pakistan is one of these. With one of the best HR structure in Pakistan that gives it an edge over its competitors. HR strategy refers to the specific human resource management course of actions that a company follows to achieve its objectives. We will see how these strategies are formulated and applied at Telenor Pakistan. In Telenor Pakistan the HR process is done in accordance with its mission. The first step that HR planners do is rife the culture of Telenor. The do the SWOT analysis of the company and the current market and then on basis of SWOT the Telenor strategic plan is established. With the overall companys strategic plan HR strategies are formulated at the end. LEARNING OUTCOME # 4 LEGAL REQUIREMENT FOR HUMAN RESOURCES Recruitment Process All companies in the Telenor Group handle their own recruitment and selection. Telenor Pakistan believes that a talented and loyal workforce plays a crucial role in the organizations ongoing business success. Telenor is very keen to hire very skilled personnels. This is why recruiting process is very meaningful for the HR department of Telenor. Telenor provides equal opportunity chances to everyone. Recruitment process of Telenor is unbiased. Manual to Internet recruiting In the past Telenor were doing manual recruitment all over the world. It is so expensive the organization and also spent so much time on it. They recruit the people through advertising in magazine newspaper and so many other resources. But now with the passage of time Telenor has started online recruitment all over the world as well as in Pakistan. Online recruitment is very important for the progress of the country. And Telenor is playing major role in it. Its online recruitment process is very easy and useful. Because online recruitment takes less time as compare to manual recruitment. There are few steps for online recruitment process in Telenor Pakistan. THE WORK LIFE BALANCE The work life balance means that making a balance between your work life and your home life. There could be many reasons of changing in working practice of an organisation. Following are few factors responsible for changes in working practices over recent times. CULTURAL DIVERSITY ISSUES SKILSS SHORTAGE DEMOGRAPHICS CUSTOMER DEMANDS THE MARKET PLACE How Telenor helps the work life balance Telenor helps its employees to keep a vigorous balance between their personal and professional lives. Telenor Pakistan have enables most of its employees to work virtually from remote locations by its IT systems and tools. For fun, employees at key locations enjoy working out at the gym, playing video games, pool, and regular leisure and sports activities, such as cricket matches and adventure trips. There are away-days where employees go out away from their offices, to bond and work in a fun way. Creating an ideal work environment We support a work environment characterized by high job-satisfaction, opportunities for personal and professional development, and low rate of medical leave and injuries. Health, Safety and Working Environment Management System Telenor Safety Security Department has been recognized at the Group level for its vigorous performance. They identify and reduce work related risks and promote overall well-being at work in addition they take care of employee health and safety at all times. Our recent safety and security initiatives for employees included consciousness campaigns on the environment, substance abuse, allergies, first aid, fire safety and study related to relation between workers and their environments. http://www.telenor.com.pk/cr/pdf/crreport2007.pdf PROCESS TO BE FOLLOWED IN A GRIEVANCE SITUATION Management at Telenor Pakistan Stress with all employees at work takes place in every competitive market, no matter if it is small or its big. The plan should to manage it not to eliminate it. Worldwide many companies have plan and qualified staff, enthusiastic departments to help workers deal with work-related stress. Telenor Pakistan has a qualified team of doctors who work with workforce to help control their pressure as well as an in-house counsellor. I you look for expert opinion you are not going mad. Telenor Pakistan ensures 100% privacy during our counselling meetings. Internal Value Creation (IVC) plays an important part in many of Telenor Pakistans core organizational development processes. This is mainly an employee study accomplished yearly to take proposition / advice on how to progress the processes and job environment at Telenor, together with the anxiety issues. Indication to watch out for:, behavioural, Physical and emotional. If you feel you are feeling tired or angry or depressed, it is ok to talk to a counsellor. He/ She will merely assist you recognize the real grounds of suffering and advice steps to overcome them. For its workers Telenor Pakistan cares very much by giving an open atmosphere however at the spot explicit thinking rooms particularly designed to give an flee for inspired thoughts. Company threshold features periodical health guidelines written by in-house doctors for workers. Global organisations help their workforce to manage pressure by granting yearly leaves, medical cover as well as anxiety management workshops. Particular programme are planned especially to stop tension at work at Telenor Pakistan There are special classes for workers of yoga after work shifts. Telenor provides domestic leisure services also Gym facility is provided in the office building. In order travel for work staff cars are given this facility is especially for employees with disability and also for female workers. Internal sports competition, festive events for National Days and Mango Day, etc. are arranged by the social club in Telenor Pakistan. To relax and watch movies a particular domestic theatre has been provided for Customer Relations (CR). A unique counsel for drivers is also in progress. Contingency planning At Telenor Pakistan they have business unforeseen event procedure to make sure they are capable to handle outside risks and pressure. Telenor also offers its workers a 24 by 7 hotline, examined by the Safety and Security team. Previous year Telenor Pakistan put in place a complete business continuity structure. At present Telenor Pakistan is planning a superior disaster management exercise. On-site medical care For its employees and female workers Telenor Pakistan provides 24 hours on call home health service that is a remarkable and a unique facility Telenor provides. This is also its competitive edge. Telenor is also in the process of organising at the spot dental check-ups its also organising a vaccination program. (http://www.telenor.com.pk/careers/program2.php) CHALLENGES Telenor faces a lot of challenges with the ever increasing needs of HR. It is really hard to employ and keep the most excellent candidates particularly around the world. The global companies face many disputes regarding the cultural uniqueness of respective countries. They have to adjust culturally to the environment of respective countries. The organization is exposed to many challenges to make them perform at their best when even hiring the HR staff for that country. CONCLUSION After deeply studying the Human resource Department (HRD) of Telenor Pakistan, I consent that Telenor Pakistan is carrying out realistic ethnically compatible approach for its HR. Though its not promoting the cultural identity programme that insistently, but even then it is facing fewer cultural disagreements among its HR. The may be the reason that Telenor is only operating in two markets that are Asia and Europe. The European marketplace holds almost the identical cultures moreover three (3) of its Asian market countries are Muslims. I came through very extraordinary facts concerning managing any companys Human Resource. I think that managing a spirited and culture friendly Human Resource in a spirited worldwide market is a hard job. However, so far, Telenor Pakistan is quite successful in recruiting and retaining astonishingly gifted Human Resource worldwide.